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JOB EXPERIENCE

Human Resources Coordinator/Assistant Operations Manager

Galaxy Management Solutions LLC. – Amazon DSP

November 2022–September 2024

  • Management of over 100 employees

  • Interviews and hiring

  • Handling complaints between Customers and Drivers

  • Handling Human Resources issues such as employee misconduct and injuries

  • Contributing to staff meetings that planned more efficient policies and procedures

  • Reviewing employee performance, training, and incentives

  • Scheduling, payroll, and other operations manager responsibilities

  • Reporting OSHA injuries, DOE cases, and Workman's Comp cases

  • Daily e-mails written to Drivers about updates in operations

  • Educating employees on company benefits, such as 401K, health insurance, and education programs

  • Holding staff meetings to discuss ways to improve staff and employee performance

  • Experience filling out wage statements, editing onboarding letters, handbooks, and writing proof of employment and disciplinary letters

Customer Service Agent

Delivery Dudes

May 2020–July 2022​

  • Communication between Delivery Drivers, Dispatchers, Managers, and Customers

  • Handling Customer Service complaints

  • Answering and placing phone calls between restaurants and customers

  • LinkedIn

© 2023 by Nicole E Tullo. All rights reserved.

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