JOB EXPERIENCE

Human Resources Coordinator/Assistant Operations Manager

Galaxy Management Solutions LLC. – Amazon DSP

November 2022–September 2024

Management of over 100 employees
Interviews and hiring
Handling complaints between Customers and Drivers
Handling Human Resources issues such as employee misconduct and injuries
Contributing to staff meetings that planned more efficient policies and procedures
Reviewing employee performance, training, and incentives
Scheduling, payroll, and other operations manager responsibilities
Reporting OSHA injuries, DOE cases, and Workman's Comp cases
Daily e-mails written to Drivers about updates in operations
Educating employees on company benefits, such as 401K, health insurance, and education programs
Holding staff meetings to discuss ways to improve staff and employee performance
Experience filling out wage statements, editing onboarding letters, handbooks, and writing proof of employment and disciplinary letters

Customer Service Agent

Delivery Dudes

May 2020–July 2022