
JOB EXPERIENCE
Human Resources Coordinator/Assistant Operations Manager
Galaxy Management Solutions LLC. – Amazon DSP
November 2022–September 2024
-
Management of over 100 employees
-
Interviews and hiring
-
Handling complaints between Customers and Drivers
-
Handling Human Resources issues such as employee misconduct and injuries
-
Contributing to staff meetings that planned more efficient policies and procedures
-
Reviewing employee performance, training, and incentives
-
Scheduling, payroll, and other operations manager responsibilities
-
Reporting OSHA injuries, DOE cases, and Workman's Comp cases
-
Daily e-mails written to Drivers about updates in operations
-
Educating employees on company benefits, such as 401K, health insurance, and education programs
-
Holding staff meetings to discuss ways to improve staff and employee performance
-
Experience filling out wage statements, editing onboarding letters, handbooks, and writing proof of employment and disciplinary letters
Customer Service Agent
Delivery Dudes
May 2020–July 2022
-
Communication between Delivery Drivers, Dispatchers, Managers, and Customers
-
Handling Customer Service complaints
-
Answering and placing phone calls between restaurants and customers


